What is a Critical Incident?
We understand and call a critical incident any situation that occurs unexpectedly, abruptly or suddenly, where people's lives may be threatened or there was loss of human life. From an accident, an assault, a natural catastrophe or the sudden death of a collaborator are examples of the so-called Critical Incident.
- Assaults in the workplace.
- Sudden death or suicide of a co-worker.
- Personal accidents.
- Fire or explosions at work.
- Violent attacks by customers or protesters.
Concrete actions: How do we follow a critical incident from ICAS Latina?
- Advice to management immediately after the incident.
- Immediate containment.
- Structured and planned interventions within 72 hours of the incident.
- Subsequent follow-up of the people involved.
Why is it important to intervene in the event of a critical incident?
Critical incidents often affect the organization's climate emotionally. The effects can be seen immediately, or sequelae can appear after a while. The Critical Incident Assistance service is a procedure that tends to prevent immediate and subsequent effects.